I understand many of you are having considerable trouble connecting to Collaborate over the last two weeks. After speaking with the NMCI, I found out that there was an attempted breach of the system, prompting a tactical hardening, which is preventing Collaborate access in some areas. I've been told you can call the NMCI ((866-843-6624) with the following information, and reference ticket # SDW09557008.:
Computer asset tag:
Windows 10 1803 update done?:
Unclassified or Classified:
Alternate contact first and last name:
Alternate contact phone:
I'm so sorry we can't be more helpful!