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  • Troubleshooting Collaborate Ultra Issues

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Some Common Issues you may encounter in Collaborate Ultra

Flash - 

Check to see if Flash is installed. Follow this link and follow the instructions to check Flash - 

https://helpx.adobe.com/flash-player.html

You may also need to check the settings in your browser to make sure that Flash is active. 

Camera and Mic Issues -  

Make sure your Flash settings are to “Allow” and “Remember” Collaborate’s access to your camera and mic