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VIDEO: Using the VPN on Mac

Uninstalling the Cisco AnyConnect Secure Mobility Client

  • Uninstall the Cisco AnyConnect VPN client and/or remove the VPN connection from Open Apple > System Preferences > Network, both processes are detailed below.
  • Most Mac users will simply need to remove the Cisco AnyConnect client software. Go to Finder, locate the Cisco folder, open it and run the Uninstall option, if you don’t have this option, drag it to the trash. Localadmin login required.
  • Some Mac users may have had their VPN connection setup as a separate network connection within System Preferences.
  • In this case, go to Open Apple > System Preferences > Network and click to unlock, requires localadmin.
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  • Once you have unlocked the network settings, simply highlight the VPN network connection and click the  button as indicated below and re-lock your network settings.
  • Click Apply, you will be prompted for the localadmin login one more time. After this, you are done uninstalling.
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Setup Duo Mobile two factor authentication

  • You will be prompted to start Duo setup, click the Start Setup button:
  • This will take you to a selection screen where you will be asked what type of device you are setting up, we recommend setting up Duo on a mobile phone and a tablet so that you can authenticate from multiple devices.
  • However, option are available for a landline as well if you do not have the option of setting up Duo on a smartphone or tablet.
  • Mobile Phone or Tablet: use the store app (Google Store, App Store, or Windows Store) on your phone to install the Duo Mobile authentication app.
  • Mobile Phone: you will be prompted to enter a phone number.
  • You will then have the option to scan a QR code (with your phone camera) or have the system send you an email to confirm your registration.
  • After you’ve completed setup of your phone or tablet, you will have the option of setting the type of notification you prefer (phone call or Duo push notification).
  • Multiple Devices: When you have multiple devices setup, you will need to select one as your preferred device and set the notification method you prefer.
  • NOTE: we recommend using the "Automatically send this device a Duo Push" if possible as this will be the easiest way to use the system. Alternative methods of notification can be found at the end of this guide. Alternative Notification Methods for Duo