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Some Common Issues you may encounter in Collaborate Ultra

Flash - 

Check to see if Flash is installed. Follow this link and follow the instructions to check Flash -

You may also need to check the settings in your browser to make sure that Flash is active. 

Camera and Mic Issues -  

Make sure your Flash settings are to “Allow” and “Remember” Collaborate’s access to your camera and mic


If you don't have a mic installed, or it's been disabled due to security, you may see this message -->

Click the almost-invisible X in the upper right corner to click past the message and continue to join the session.

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