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Here are two of the most common issues we hear about with Collaborate:

  1. “I’m on a military network and I can’t connect!” If you are connecting in a secure environment, your settings may have recently been upgraded to block some of the features that Collaborate uses.
    1. We have recently found that using the Firefox browser may let you connect to Collaborate.
    2. If you are able to change the proxy settings on your computer, the following settings may help. 
      1.  For Internet Explorer (will cover Chrome as well)
        1. Open Internet Explorer, then go to: Tools > Internet Options > Connections > LAN Settings > Advanced.
        2. In the Proxy Settings box paste this in the HTTP box:
        3. Paste this in the Secure: box:
        4. Leave everything else the same on the page.
        5. Click OK, ok again, and a third time.
      1.  For Firefox
        1. Open Firefox
        2. Go to Preferences>General>Network Proxy 
        3. Click on Manual proxy configuration
        4. Paste in the HPPT Proxy box
        5. Paste in the SSL Proxy box Ok
      2. More instructions for this are posted HERE
      c. If those don’t work, it may be time to talk to your local IT dept about a waiver to change your security settings.
    2. “When I connect to Collaborate, an Internet Explorer tab opens and just displays garbage!” or “I try to run Collaborate and it won’t run; nothing happens!”
    1. This happens quite often and I’ve posted a fix for this HERE.
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