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VIDEO: Using the VPN on Windows

Setup Duo Mobile two factor authentication.

 
 
  • You will be prompted to start Duo setup, click the Start Setup button:
  • This will take you to a selection screen where you will be asked what type of device you are setting up, we recommend setting up Duo on a mobile phone and a tablet so that you can authenticate from multiple devices.

  • However, options are available for a landline as well if you do not have the option of setting up Duo on a smartphone or tablet.

  • Mobile Phone or Tablet: use the store app (Google Store, App Store, or Windows Store) on your phone to install the Duo Mobile authentication app.
  • Mobile Phone: you will be prompted to enter a phone number.
  • You will then have the option to scan a QR code (with your phone camera) or have the system send you an email to confirm your registration.
  • After you’ve completed setup of your phone or tablet, you will have the option of setting the type of notification you prefer (phone call or Duo push notification).
  • Multiple Devices: When you have multiple devices setup, you will need to select one as your preferred device and set the notification method you prefer.
  • NOTE: we recommend using the "Automatically send this device a Duo Push" if possible as this will be the easiest way to use the system. Alternative Notification Methods for Duo

Installing the Global Protect VPN client

 
  • Go to https://pounder.nps.edu and login with your NPS username and password, you will be prompted to use the two-factor authentication method you setup in the previous steps.
  • Once you have confirmed authentication, you will be taken to a page offering multiple version of the Global Protect VPN client software, try installing the 64 bit agent first, Windows will tell you if it does not support that version.
  • Download and install the client software (localadmin required).
    • It will present the Home screen, enter  pounder.nps.edu  into the Portal field and click the Connect button.
  • When the logon screen comes up, enter your NPS username and password and click Connect.
  • You will be prompted to use your Duo two-factor authentication again at this point.
  • To launch GlobalProtect after initial setup, click the GlobalProtect icon in the lower system tray using the up-arrow, click the icon, this will open the interface.

Additional Information (requires NPS login):

 
Installing the GlobalProtect VPN ClientNPS IT Installation Guide
Duo Security Two Factor Authentication InformationNPS IT Information Page for Duo Mobile

Alternative Notification Methods for Duo

 
  • SMS notification (text message code)
  • Step 1: Enter your NPS username (don't add the @nps.edu portion) in the Name field
  • Step 2: Enter your NPS password,sms (example: password,sms) into the Password field and click Login
    • You will receive a red error message at this point indicating wrong username/password, ignore this, the system is sending you the SMS code.
  • Step 3: Return to this login after you get the text message from the system with your passcode
  • Step 4: Enter your NPS username (don't add the @nps.edu portion) in the Name field
  • Step 5: Enter your NPS password,passcode (example: password,1234567) into the Password field and click Login
  • ONLY USE THIS METHOD IF YOU HAVE NO OTHER OPTION
  • Landline: you will be prompted to enter a phone number.
  • As with the mobile devices, after you’ve added this option you will be taken to a screen where you will be asked what type of notification you want to receive.
  • The only option for a landline is to have it called.
  • When you put in your password, add the following: ,phone1
    • If the landline is setup as your second authentication source you would add instead: ,phone2
  • PLEASE ONLY USE THIS IF YOU HAVE NO OTHER OPTION.
  • Warning: If you set your primary contact method to phone call and then subsequently setup the Duo app on a tablet or smartphone, Duo will send your push notifications to the new device as that is its preferred method, at that point you will need to use the SMS option.
 
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