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  • Troubleshooting Collaborate Ultra Issues

Collaborate Ultra Troubleshooting Guide

 

 

 

  1. Flash Error:

Check to see if flash is installed. Follow this link and follow the instructions to check for Flash.

 

https://helpx.adobe.com/flash-player.html

 

 

 

 

  1. Camera and Mic Issues

Make sure your Flash settings are to “Allow” and “Remember” Collaborate’s access to your camera and mic.